Customer Support
Emergency Support
| - EMERGENCY SUPPORT - |
|---|
1) Sending this form will page technical support staff 24/7. 2) If you are reading this, the server is NOT down (read bottom of page). * = required field |
- Examples of When To Report Emergency Problems
- you accidentally corrupted your site or database (or a disgruntled employee
defaced your site) & no workaround is available
- you believe your site was compromised
(note: if your site has never functioned and you are trying to get it working
for the first time do not use emergency support)
- you require urgent after-hours support on weekdays between
5pm-7am
- you require urgent after-hours support on weekends between
5pm-7am
Note: If you are reading this, the server is not down. In the extremely unlikely event that the server is completely down, our network monitoring system will notify us immediately.
Please first check your ISP connections or try accessing your site from a different PC on a different internal network. If your site is still having serious challenges, use this emergency support form. Abuse of this emergency form for non-emergency purposes will result in a $120 charge per incident.
Use this form if:
Please allow us to assist you.
- For email account, billing, or site related assistance click any support link.
- If you are new to our services or have a general inquiry, please use our contact form.
|
BY PHONE:
412-374-1490 877-374-1490 Out of PA 877-878-9561 Fax Sales Hours: 8am-5pm Mon.-Fri. Email support: 8am-11pm Mon.-Sat. |
BY MAIL:
General correspondence & billing to: Po Box 175 • Monroeville PA 15146 Client materials, Fedex, UPS: |
ONLINE:
Use our contact form or 
|
|