| TRI-STATE CONSULTING, INC. OF MONROEVILLE PA • 412-374-1490 |
| - GENERAL AND NON-EMERGENCY SUPPORT - |
For general troubleshooting, setup assistance, and other non-emergency support issues:
Contact our Help Desk by clicking the button at left and filling out our Non-Emergency form.
A representative will respond to online requests during regular business hours (8am-5pm).
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| - EMERGENCY SUPPORT - |
For Emergency Technical Support:
Contact our Emergency Help Desk by clicking the button at left and filling out our
Emergency Support form.
IMPORTANT: Please note that using the emergency form will automatically page two
technical support staff.
Examples of When To Report Emergency Problems
Use this form if:
- you accidentally corrupted your site or database (or a disgruntled employee
defaced your site) & no workaround is available
- you believe your site was compromised
(note: if your site has never functioned and you are trying to get it working
for the first time do not use emergency support)
- you require urgent after-hours support on weekdays between 5pm-2am
- you require urgent after-hours support on weekends between 3pm-2am
Note: If you are reading this, the server is not down. In the extremely unlikely
event that the server is completely down, our network monitoring system will
notify us immediately.
Please first check your ISP connections or try accessing your site from a different PC on
a different internal network. If
your site is still having serious challenges, use this emergency support form.
Abuse of
this emergency form for non-emergency purposes will result in a $120 charge per incident.
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| - BILLING SUPPORT - |
For payment information including check, Paypal, or Mastercard, Visa, and Discover cards.
If at any time you have a billing inquiry please use our contact form or write directly to:
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412-374-1490
877-374-1490 Out of PA
877-878-9561 Fax
Mailing Address:
Po Box 175
Monroeville, PA 15146
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