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Tri-State Consulting

Creative Web Design and Development and Business Class Web Hosting.

View: Did you know...
The average person each month visits 59 domains, views 1,050 pages averaging 45 seconds for each page and spend about 25 hours a month surfing.

Special 10% discount on website projects!

For a limited time we are offering a 10% discount on regular prices for design and development for new web projects (includes site makeovers for your existing site). Just mention coupon code "NEWBIZ".

We hope this will give rise especially to small or home based businesses to establish their presence on the internet or upgrade their existing site to reflect their current business offerings. For more information on how we can help you with your web project use our online contact form.

Top 5 countries for internet users

 

1) USA
2) China
3) Japan
4) Germany
5) India
- source Neilson netratings

Fast Facts

247 billion emails are sent everyday. Of those, 81% (200 billion) are spam.

Google estimates the internet to be about 5 million terabytes of data. The human brain can hold an estimated 1 to 10 terabytes. A DVD can hold 1 terabyte.

Customer Support

General, Emergency, and Billing Support


- GENERAL AND NON-EMERGENCY SUPPORT -
GENERAL SUPPORT
For general troubleshooting, setup assistance, and other non-emergency support issues:
Contact our Help Desk by clicking the button at left and filling out the form.
Email support is available 8am-11pm Mon.-Sat.

- EMERGENCY SUPPORT -
EMERGENCY SUPPORT
For Emergency Technical Support:
Contact our Emergency Help Desk by clicking the button at left and filling out our Emergency Support form.

IMPORTANT: Please note that using the emergency form will automatically page two technical support staff. Also keep in mind that if you are reading this, the server is not down.
    Examples of When To Report Emergency Problems
    Use this form if:
  • you accidentally corrupted your site or database (or a disgruntled employee defaced your site) & no workaround is available
  • you believe your site was compromised (note: if your site has never functioned and you are trying to get it working for the first time do not use emergency support)
  • you require urgent after-hours support on weekdays between 5pm-7am
  • you require urgent after-hours support on weekends between 5pm-7am

    Note: If you are reading this, the server is not down. In the extremely unlikely event that the server is completely down, our network monitoring system will notify us immediately.
    Please first check your ISP connections or try accessing your site from a different PC on a different internal network. If your site is still having serious challenges, use this emergency support form. Abuse of this emergency form for non-emergency purposes will result in a $120 charge per incident.

- BILLING SUPPORT -
BILLING SUPPORT
For payment information including check, Paypal, or Mastercard, Visa, and Discover cards.
If at any time you have a billing inquiry please use our contact form or write directly to:



 

Customer Service and SupportPlease allow us to assist you.

  • For email account, billing, or site related assistance click any support link.
  • If you are new to our services or have a general inquiry, please use our contact form.
BY PHONE:
  412-374-1490
Sales Hours: 8am-5pm Mon.-Fri.
(Please leave a message and an account
representative will get in touch with you.
For faster service:
Support: 8am-9pm Mon.-Sat.
(support is done via online form or email and is in Mountain Time)
BY MAIL:
General correspondence & billing to:
  Po Box 175 • Monroeville PA 15146
Client materials, Fedex, UPS:
  102 Briar Crest Dr. • Monroeville PA 15146
ONLINE: Use our contact form or
Visa / Mastercard / Discover Paypal accepted