| TRI-STATE CONSULTING, INC. OF PITTSBURGH PA • 412-374-1490 |
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| - GENERAL AND NON-EMERGENCY SUPPORT - |
For general troubleshooting, setup assistance, and other non-emergency support issues:
Contact our Help Desk by clicking the button at left and filling out our Non-Emergency form.
A representative will respond to online requests during regular business hours (8am-5pm).
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| - EMERGENCY SUPPORT - |
For Emergency Technical Support:
Contact our Emergency Help Desk by clicking the button at left and filling out our
Emergency Support form.
IMPORTANT: Please note that using the emergency form will automatically page two
technical support staff.
Examples of When To Report Emergency Problems
Use this form if:
- your site is down
(note: if your site has never functioned and you are trying to get it working
for the first time do not use emergency support)
- you accidentally corrupted your site or database (or a disgruntled employee
defaced your site) & no workaround is available
- you require urgent after-hours support on weekdays between 5pm-11pm
- you require urgent after-hours support on weekends between 8am-11pm
Note: If you are reading this, the server is not down. In the extremely unlikely
event that the server is completely down, our network monitoring system will
notify us.
Please first check your ISP connections or try accessing your site from a different PC on
a different internal network. If
your site is still having serious challenges, please use this form.
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412-374-1490
877-374-1490 Out of PA
877-878-9561 Fax
Mailing Address:
Po Box 175
Monroeville, PA 15146
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Copyright © 1997-2005